Innogy SE

UX Design Expert - Essen

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Active since 25-04-2017 Job category E-Commerce / Search Engine Mark...
Location Essen Level Professional
Educational level Vocational / Diploma / As... Employment type Permanent contract
Hours 38 Salary An attractive remuneration pack...
At the earliest date possible we are looking for a

User Experience Design Expert (m/f)

for the Programme Management Retail at innogy SE in Essen.

Join our international customer experience factory
and help us to push forward innogy’s digital transformation. While being an active part of our newly launched Customer Experience Factory you support facilitating customer experience improvements in a customer-led and digitally enabled way. You will participate in the priority B2C strategy initiative at a critical time and will play a pivotal role in designing optimized customer journeys and in building a truly customer-focused company. You will connect and collaborate with colleagues around innogy and share insights and best-practice B2C expertise across the group. Furthermore you get the latest thinking on customer-centricity, digital, analytics and agile ways of working. If you want to leave your footprint in our journey, love customers and have a start-up mindset, you are exactly who we need to join this new team!

Your tasks:
  • Drive continuous customer journey re-design
    - Develop and iterate concepts for web, mobile, and tablet user experiences
    - Develop a deep understanding of user motivation as well as market potential, and competition
  • Drive user experience architecture and design from end-to-end, including
    - Wireframes
    - Prototypes
    - Usability testing
  • Ensure fast consideration of user feedback, technical restrictions, and market dynamics
  • Be co-responsible with the software / development leads for fully functional code supporting compelling interactive experiences
Your profile:
  • BA/BS Degree or equivalent in relevant majors
  • Ideally familiarity with innogy B2C environment and customer journeys
  • Experience with designing consumer quality products, enabling business capability and objectives through technology and design thinking
  • Highly developed usability focus and consumer-oriented mindset
  • Experience with conducting user research, usability testing, A/B testing and rapid prototyping
  • Graphical and Visual design skills, including use of a diverse set of software such as Adobe suite, OmniGraffle, Balsamiq, Azure, or other tools for graphic design, visual design
  • Knowledge of agile software development process
  • Fluent English

Who are we?
innogy SE is colorful, flexible, full of energy and creative ideas. 40.000 colleagues in renewables, grid and retail are building a sustainable energy system for new generations to live in a world worth having. We are offering existing and potential customers innovative and sustainable products and services which enable them to use energy more efficiently and improve their quality of life.

What is in it for you?
In addition to being part of a passionate and top motivated team in our Customer Experience (CX) Factory, you profit from an attractive remuneration package including several appealing benefits like bonus payment, shares or discounts with different partners. We offer multiple attractive and adaptable ways of working like remote work and flexible hours to give you the best possible work experience fitting your needs. Beyond that we value your well-being and invest in your progression by offering a wide range of development opportunities you can actively make use of.

Are you the passionate UX Design Expert we are looking for?
Is this you and would you rather start today than tomorrow? We are happy to receive your application! You can send us your CV and motivational letter online via the 'Apply' button.

We are an equal opportunity employer and welcome applications from all sections of the community!

Please also note the following:
Contract Type: Permanent
Employment Fraction: Full-time

More information
This listing is a full-time job

Job category E-Commerce / Search Engine Marketing
Industry / Industries Energy / utilities
Region Germany
Keywords Job vacancy, Full-time, Essen, Software developer, B2C, User Experience designer.

Contact information

Name Svenja-Shuvai Matore
Phone +49201 12 44927